Real time · 07 / 10
Fix the problem before the review.
An unhappy guest does not come back to reception a third time: they go to Google. OSCAR collects complaints during the stay from a badge handed over on arrival, alerts only the department concerned in real time, and follows the request through to closure.
See this module in a demo
What it changes
The details that hold a service together.
A badge handed over on arrival
An NFC card or a QR code attached to the booking, handed over with the key. The guest downloads no application and creates no account to report anything.
An alert to the right department only
A broken air conditioner in room 5 goes to the technicians in the “Air conditioning” skill group: not to reception, not to the rest of maintenance. The notification carries the guest’s name and the room number.
Bookings from the room
A table at the restaurant, a treatment at the spa: the guest books from their badge, without going to the desk or waiting for someone to pick up.
A ticket tracked to closure
Status, owner, internal notes, transfer between departments, handling time. A complaint history exists, instead of living in a spoken conversation.
Delay alerts
A request that exceeds the expected time escalates on its own, before the guest chases it. What has not been handled is visible, live.
Supervisor dashboard
Every department in real time, view by view, and the guest history attached to the booking: what happened this time is known on the next stay.
How it works
Four moments, one single entry.
The module never asks for the same information twice. Each step writes to the shared database, and the next one reads what it needs from it.
- 01
The badge is handed over on arrival
An NFC card or QR code attached to the booking at check-in, with no application to install.
- 02
The guest speaks up
A question, a restaurant or spa booking, a problem reported — from the room, at the moment it happens.
- 03
The alert goes out instantly
The department concerned receives a notification with the guest’s name and the room number.
- 04
Follow-up runs to closure
The team talks to the guest, closes the ticket, and anything left unhandled is escalated.
Measured at our customers’
Figures recorded in operation, not in a laboratory.
- 0
- applications to download: the NFC badge or QR code is enough
- 5
- departments alerted separately: reception, housekeeping, technical, restaurant, spa
- 3
- PMS platforms synchronised natively, others connected on request
For which industries
The configuration changes with the industry.
The module is the same. The capacities, the permissions and the indicators are not.
Frequently asked
What people ask us before signing.
Which PMS platforms are supported?
RoomRaccoon, THAIS and Clock PMS with native synchronisation: the badge attaches itself to the right booking, the right room and the right guest, with no double entry. Other PMS platforms are connected on request.
Does the guest have to install an application?
No. The NFC badge is tapped on the phone, the QR code is scanned. No download, no account creation: the thread stays attached to the stay and closes with it.