The chair, the retail sale and the client profile should not live in three tools.
The till knows the client, the colour applied last time and the product she buys again. Cabin stock deducts itself, and the salon sounds the way it is meant to sound.
Hair & beauty salons · Payments, loyalty, retail
What breaks today
The four points where an operation loses money.
These situations do not come from a lack of rigour: they come from tools that do not talk to each other. Each one is solved by shared data rather than by another procedure.
The colour formula is in a notebook
It is right, it is valuable, and it disappears when the stylist who knew it moves salon. The client, meanwhile, expects the same result as six weeks ago.
Retail gets lost between the basin and the till
The product recommended during the service never reaches the bill. The salon’s simplest margin is the one nobody remembers to offer.
Cabin stock is never counted
Open tubes, colour doses, retail products: three separate stocks, no tracking, and a supplier order placed from memory.
The same questions, all day long
Opening hours, prices, how long a balayage takes, the parking. Calls taken mid-service, every one of them an interruption for the team.
A typical day
What the suite does while you run the business.
- 019:00 am
The salon opens. Mood IQ starts the morning programme, calmer than Saturday’s. The day’s client profiles are ready, formulas included.
- 0211:20 am
OpenFlow AI Chat answers a question about price and duration on the website, giving the salon’s real information. Nobody had to pick up.
- 033:10 pm
End of the service: the recommended product is added to the bill from the styling station, and the colour dose used leaves cabin stock.
- 047:15 pm
Close. Revenue per stylist, retail share, products to reorder: all consolidated with no re-entry.
The configuration
The modules activated for Hair & beauty salons.
In this order, because it is the one that produces a visible result fastest. The later modules are added without rethinking the configuration.
- Step 01
Point of sale
Multi-terminal payments, offline included.
- Step 02
CRM
One customer record fed by every touchpoint.
- Step 03
Inventory management
Recipe cards, food cost and purchase orders.
- Step 04
Mood IQ
Your venue’s music, programmed on its own.
- Step 05
OpenFlow AI Chat
It answers, it books, it does not sleep.
- Step 06
TalentsFlow
Scheduling, contracts, absences and payroll prepared.
- Step 07
Talents in
Clocking, real hours and schedule variance.
Results
- +19%
- retail share of the average bill
- 100%
- of colour formulas kept in the client profile
- −7 hrs
- of admin per month
The colour formula no longer leaves with the person who wrote it down. The salon knows it, not a notebook.
Inès Bouchard
Owner
Atelier Bouchard, Bordeaux