A calendar that respects cabins, therapists and treatment courses.
Resources are booked, not boxes. Courses are tracked, products leave stock when the treatment is confirmed, and the quiet of the wet areas is managed like everything else.
Spas & wellness · Cabins, therapists, courses
What breaks today
The four points where an operation loses money.
These situations do not come from a lack of rigour: they come from tools that do not talk to each other. Each one is solved by shared data rather than by another procedure.
The double-booked resource
Two treatments scheduled on the same experience shower or the same Vichy table. You find out at three in the afternoon, with two guests in the corridor.
Courses live on paper
The session balance is counted by hand, carried over badly, and lost when the manager is on leave.
Gift vouchers are a blind spot
Issued at the till, tracked in a binder: no way to know what is still owed, or to value the liability at year end.
Product stock leaks
Products used in the cabin come out of nowhere. The inventory variance shows up at the end of the season with no explanation.
A typical day
What the suite does while you run the business.
- 018:45 am
Therapist rotas published, qualifications checked, turnaround time built in. Only genuinely deliverable slots are opened for sale.
- 0210:30 am
A resident books from their room. The treatment attaches to the stay, and the bill will go to the room.
- 032:15 pm
The therapist adds the oil used during the treatment to the bill. The product leaves stock at the same moment.
- 047:00 pm
Session 3 of 6 on a course, confirmed. The next one is offered at the recommended rhythm, with no manual chasing.
The configuration
The modules activated for Spas & wellness.
In this order, because it is the one that produces a visible result fastest. The later modules are added without rethinking the configuration.
- Step 01
Spa booking
Rooms, therapists and shared resources.
- Step 02
Point of sale
Multi-terminal payments, offline included.
- Step 03
Inventory management
Recipe cards, food cost and purchase orders.
- Step 04
CRM
One customer record fed by every touchpoint.
- Step 05
Mood IQ
Your venue’s music, programmed on its own.
- Step 06
OpenFlow AI Chat
It answers, it books, it does not sleep.
- Step 07
TalentsFlow
Scheduling, contracts, absences and payroll prepared.
- Step 08
Talents in
Clocking, real hours and schedule variance.
Results
- 87%
- cabin occupancy midweek
- +€18
- additional sale per treatment
- 31%
- of bookings made outside opening hours
I used to block slots “just in case” because I did not trust the calendar. Now I sell those slots, because the software knows what a cabin can actually do.
Élise Tavernier
Spa manager
Spa des Cordeliers, Annecy