A club is several moods and a single member account.
Memberships, visits, the bar and the club shop on the same base. The floor, the classes and reception do not have the same music, and no longer need the same person to change it.
Fitness & clubs · Members, zones, bar
What breaks today
The four points where an operation loses money.
These situations do not come from a lack of rigour: they come from tools that do not talk to each other. Each one is solved by shared data rather than by another procedure.
The member is a badge number
You know they came in. You do not know they have not been for five weeks, or that they stopped right after their class moved to a different time.
The club bar lives its own life
Drinks, bars, apparel: a small business in its own right, taken on an isolated terminal, with a stock nobody reconciles against revenue.
One soundtrack for three uses
The weights floor, the stretching zone and reception need three different intensities. It all comes out of the same amplifier, set once and for all.
Cancellations surface too late
With no signal that attendance is falling, the churn is discovered on a failed direct debit, when there is nothing left to do.
A typical day
What the suite does while you run the business.
- 016:30 am
Opening. Mood IQ puts the weights floor on the morning programme and leaves reception on a discreet background.
- 0212:15 pm
The midday peak: visits badged in, bar sales taken and deducted from stock, with no intervention.
- 036:45 pm
Classes full. The cardio zone steps up a notch, the stretching area stays calm. OpenFlow AI Chat answers timetable questions on the website.
- 0410:00 pm
Closing. Attendance by slot, members losing their rhythm and the bar margin are consolidated for the next day.
The configuration
The modules activated for Fitness & clubs.
In this order, because it is the one that produces a visible result fastest. The later modules are added without rethinking the configuration.
- Step 01
Point of sale
Multi-terminal payments, offline included.
- Step 02
CRM
One customer record fed by every touchpoint.
- Step 03
Mood IQ
Your venue’s music, programmed on its own.
- Step 04
Inventory management
Recipe cards, food cost and purchase orders.
- Step 05
OpenFlow AI Chat
It answers, it books, it does not sleep.
- Step 06
TalentsFlow
Scheduling, contracts, absences and payroll prepared.
- Step 07
Talents in
Clocking, real hours and schedule variance.
Results
- −23%
- cancellations among members contacted in time
- 3
- sound zones managed independently
- +8%
- margin on the bar once stock is tracked
We can now see a member drop off before they cancel. It is the only statistic that really counts here.
Yanis Lemoine
Club director
Studio 12, Lyon